Refund Policy – pro-gradegloves.com

RETURNS & REFUNDS
At pro-gradegloves.com, we stand behind our products. If you are not completely satisfied with your purchase, you may return most items within 30 days of delivery for a full refund to your original payment method.

RETURN CONDITIONS
To be eligible for a return and refund, your item must be:

  • Returned within 30 days of delivery
  • Unused and in original condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase

HOW TO RETURN AN ITEM

  1. Visit our Returns Portal at pro-gradegloves.com/returns
  2. Enter your order number and email address
  3. Select the items you wish to return and provide the reason
  4. Print your prepaid return shipping label
  5. Package items securely with the return form
  6. Drop off at any authorized shipping location

REFUND PROCESSING

  • Please allow 7-10 business days for us to process your return after we receive it
  • Refunds will be issued to your original payment method
  • You will receive an email confirmation once your refund has been processed
  • Depending on your financial institution, it may take 3-5 business days for the refund to appear in your account

NON-RETURNABLE ITEMS
The following items cannot be returned:

  • Used or worn products (for hygiene reasons)
  • Custom or personalized items
  • Final sale items (clearly marked as such)
  • Gift cards

EXCEPTIONS

  • Damaged Items: If you receive a damaged item, contact us within 48 hours of delivery for a replacement or full refund
  • Wrong Items: If you receive the wrong item, we will cover all return shipping costs and send the correct item immediately
  • Defective Products: Products with manufacturing defects are covered under our warranty and qualify for free returns

INTERNATIONAL RETURNS
International customers are responsible for:

  • Return shipping costs
  • Any customs duties or import fees
  • We recommend using a trackable shipping service for international returns

EXCHANGES
We currently process returns for refunds rather than direct exchanges. To exchange an item:

  1. Return the original item for a refund using our standard return process
  2. Place a new order for the desired item on our website

QUESTIONS?
If you have questions about our refund policy or need assistance with a return, please visit our Help Center at pro-gradegloves.com or contact our customer service team through our website.